Condition based Auto RTO
Article dHvCb-Tk · sourceCRM page
Based on the below defined conditions, RTO initiated status would be applied to the CN.
- Ageing Days: If the number of ageing days is more than the number of the defined days in the config, the CN would get marked as RTO-initiated automatically.
- Delivery Attempts: If the number of delivery attempts is more than the number of the defined attempts in the config, the CN would get marked as RTO-initiated automatically.
- Undelivered Reasons: If the applied undelivered reasons are also defined in the config, the CN would get marked as RTO-initiated automatically.

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