Communication Engine

Facilitate communication at each stage of delivery and improve customer experience Streamline delivery operations and boost customer experience by sending delivery status alerts and live ETAs.

Shipsy’s intelligent communication engine allows businesses to maintain delivery transparency for customers with real-time communication interventions at each delivery stage. Businesses can communicate with the customers post-delivery to provide the option for PUDO in case of delivery failure. The module offers a rider chat option to establish seamless interaction between the rider and the customer. This option includes smart buttons for common communication, such as “I have arrived at your location” or “cannot find your location.”

• Communication module - Delivery OTP Tag
• Setting up a Communication Provider
• Configuring an SMS Template
• Configuring a Whatsapp Template
• Configuring an Email Template
• Editing a Template
• Enable or Disable a Template