# Condition based Auto RTO

Module: Hub Operations and Mid Mile Management
Module slug: hub-operations-and-mid-mile-management
Source URL: https://helpcentre.shipsy.io/en-US/shipsy/article/dHvCb-Tk-condition-based-auto-rto
Article ID: dHvCb-Tk
Breadcrumbs: Hub Operations and Mid Mile Management > Middle Mile Operation > Condition based Auto RTO

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**CRM page**

Based on the below defined conditions, RTO initiated status would be applied to the CN.

1. Ageing Days: If the number of ageing days is more than the number of the defined days in the config, the CN would get marked as RTO-initiated automatically.
2. Delivery Attempts: If the number of delivery attempts is more than the number of the defined attempts in the config, the CN would get marked as RTO-initiated automatically.
3. Undelivered Reasons: If the applied undelivered reasons are also defined in the config, the CN would get marked as RTO-initiated automatically.![image.png](/kb-images/condition-based-auto-rto--dhvcb-tk/img_001_905bba2089.png)