# How to edit undelivered reasons

Module: CORE Platform
Module slug: core-platform
Source URL: https://helpcentre.shipsy.io/en-US/shipsy/article/r9wnuo3T-how-to-edit-undelivered-reasons
Article ID: r9wnuo3T
Breadcrumbs: CORE Platform > Setup Section > App Flow Config > How to edit undelivered reasons

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For any unsuccessful consignment delivery, the system requires a set of undelivered reasons for future actions regarding that particular consignment.

In the dashboard :

* Click on the hamburger menu (

  ![](../../../_assets/emojis/emoji_cd6e466599.png)

  ) → Setup → App Flow Config (

  ![](../../../_assets/emojis/emoji_65bdb602d6.png)

  )

  ![image.png](/kb-images/how-to-edit-undelivered-reasons--r9wnuo3t/img_001_2774a9e850.png)![image.png](/kb-images/how-to-edit-undelivered-reasons--r9wnuo3t/img_002_93ac6aa629.png)![image.png](/kb-images/how-to-edit-undelivered-reasons--r9wnuo3t/img_003_20f30d7ee1.png)
* Click on the dropdown menu at the top right and select the **Undelivered Reasons** option.![image.png](/kb-images/how-to-edit-undelivered-reasons--r9wnuo3t/img_004_76cd70d24a.png)
* Click on the **Edit Undelivered Reason**(

  ![](../../../_assets/emojis/emoji_b0fc39406b.png)

  ) icon on the right side of the table under the options column.

  ![image.png](/kb-images/how-to-edit-undelivered-reasons--r9wnuo3t/img_005_09ed61805e.png)
* **Edit Undelivered Reason**option → A form shall appear with required fields to be edited.![image.png](/kb-images/how-to-edit-undelivered-reasons--r9wnuo3t/img_006_73d71297bf.png)

  * Edit the form with the required changes and click on the **Update Undelivered Reason**button.
  * You’ve successfully edited an Undelivered Reason.