# Shipsy Call Centre Process - Enhancement

Module: CORE Platform
Module slug: core-platform
Source URL: https://helpcentre.shipsy.io/en-US/shipsy/article/4DeHYGyE-how-to-assign-calls-to-the-employee
Article ID: 4DeHYGyE
Breadcrumbs: CORE Platform > Setup Section > Employees Setup > How to assign calls to the employee

---
## Shipsy Call Centre Process - Enhancement

**Description:**

This page covers the process of assigning calls to the employee and the overview of the call center page.

In the hamburger menu,

**Go to CRM → Calls Overview**![image.png](/kb-images/how-to-assign-calls-to-the-employee--4dehygye/img_001_96631cdc11.png)

**Calls Overview Page**

This is the Calls Overview page.

![image.png](/kb-images/how-to-assign-calls-to-the-employee--4dehygye/img_002_fa1b3b386b.png)

Click on “Assign AWB” and enter CN number and employee code, and click on Assign to assign a CN calls operation to the employee.

![image.png](/kb-images/how-to-assign-calls-to-the-employee--4dehygye/img_003_35800a62cb.png)

**My Calls Page**

This page shows the CNs assigned to the logged in employee.

![image.png](/kb-images/how-to-assign-calls-to-the-employee--4dehygye/img_004_19f9303345.png)

The employee can log a call by clicking on the pencil icon present on the Call Log Status.

Here, whenever a CN gets Delivered or RTO, the call status becomes Completed automatically.

Also, on clicking on the download option, it downloads the Excel file containing these CNs and their call log status.