# How to add rescheduled reasons

Module: CORE Platform
Module slug: core-platform
Source URL: https://helpcentre.shipsy.io/en-US/shipsy/article/_D_9RTWY-how-to-add-rescheduled-reasons
Article ID: _D_9RTWY
Breadcrumbs: CORE Platform > Setup Section > App Flow Config > How to add rescheduled reasons

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For any unsuccessful consignment delivery, the system requires a set of rescheduled reasons for future actions regarding that particular consignment.

In the dashboard :

* Click on the hamburger menu (

  ![](../../../_assets/emojis/emoji_cd6e466599.png)

  ) → Setup → App Flow Config (

  ![](../../../_assets/emojis/emoji_65bdb602d6.png)

  )

  ![image.png](/kb-images/how-to-add-rescheduled-reasons--_d_9rtwy/img_001_2372162107.png)![image.png](/kb-images/how-to-add-rescheduled-reasons--_d_9rtwy/img_002_411c62b56f.png)![image.png](/kb-images/how-to-add-rescheduled-reasons--_d_9rtwy/img_003_5aa73e17c5.png)
* Click on the dropdown menu at the top right and select the

  **Rescheduled Reasons**

  option.

  ![image.png](/kb-images/how-to-add-rescheduled-reasons--_d_9rtwy/img_004_12a7513165.png)

* Click the

  **Add New Reason**

  button. A form shall appear with required fields to be filled.

  ![image.png](/kb-images/how-to-add-rescheduled-reasons--_d_9rtwy/img_005_6bd11d77b0.png)

* If the checkbox for CRM and RIDER APP would be selected the rescheduled reasons will appear on both.

  ![image.png](/kb-images/how-to-add-rescheduled-reasons--_d_9rtwy/img_006_5705698379.png)

* Fill up the form and click on

  **Add New Reason**

  button.

You’ve successfully created an Undelivered Reason.