# How to add Not Picked Up reasons

Module: CORE Platform
Module slug: core-platform
Source URL: https://helpcentre.shipsy.io/en-US/shipsy/article/tE7EEJN8-how-to-add-not-picked-up-reasons
Article ID: tE7EEJN8
Breadcrumbs: CORE Platform > Setup Section > App Flow Config > How to add Not Picked Up reasons

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For any unsuccessful consignment delivery, the system requires a set of unpicked reasons for future actions regarding that particular consignment.

In the dashboard :

* Click on the hamburger menu () → Setup → App Flow Config ()![image.png](/kb-images/how-to-add-not-picked-up-reasons--te7eejn8/img_003_c088a676e4.png)![image.png](/kb-images/how-to-add-not-picked-up-reasons--te7eejn8/img_004_9b6357295b.png)![image.png](/kb-images/how-to-add-not-picked-up-reasons--te7eejn8/img_005_35f844a103.png)
* Click on the dropdown menu at the top right and select the **Not Picked Up Reasons** option.![image.png](/kb-images/how-to-add-not-picked-up-reasons--te7eejn8/img_006_05b5ea9284.png)
* Click the **Add New Reason** button. A form shall appear with required fields to be filled.![image.png](/kb-images/how-to-add-not-picked-up-reasons--te7eejn8/img_007_c90fefe632.png)
* If the checkbox for rescheduling delivery is selected, whenever that particular reason is selected, the delivery would be rescheduled for another date/ time.![image.png](/kb-images/how-to-add-not-picked-up-reasons--te7eejn8/img_008_19e15cc952.png)
* Fill up the form and click on **Add Not Picked Up Reason** button.
* You’ve successfully created an Undelivered Reason.