# Password reset- Customer Portal

Module: Business Booking Engine
Module slug: business-booking-engine
Source URL: https://helpcentre.shipsy.io/en-US/shipsy/article/PEE3TUml-password-reset-customer-portal
Article ID: PEE3TUml
Breadcrumbs: Business Booking Engine > Customer Management Basics > Password reset- Customer Portal

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In order to reset the password for a customer, we need to perform the following steps-

1. Login to the portal-

   [Customer Portal](https://customer.dtdc.in/)

   with the current credentials.
2. Go to the extreme right hand side of the portal and click on Profile, you will find Change Password button.

![image.png](/kb-images/password-reset-customer-portal--pee3tuml/img_001_5fbfac8afa.png)![image.png](/kb-images/password-reset-customer-portal--pee3tuml/img_002_6e9de103da.png)

3. After clicking on the Change Password button, a window will open up, as shown in the below screenshot. You will be prompted to enter a new password here and the rules will be shown when you click on the

   `i`

   button.
4. Input the new password as per the password policy and then click on confirm password text box and re-type the password and the Save button will be activated.
5. Click on Save and the new password is set for the customer.